Returns & Refunds policy
At BR Tradex, we maintain strict quality checks before dispatching any product. However, since our products are packaging materials meant for bulk and industrial use, our policies are designed to ensure fair practice and avoid misuse.
No Return / Replacement
Once the product is purchased and delivered, no returns or replacements will be accepted.
This is because packaging products cannot be reused or resold once opened, ensuring hygiene and quality control.
Order Cancellation
Cancellation requests are accepted only before dispatch/shipment.
Once the consignment is shipped, cancellation is not possible.
Damage or Defect Claims
In case of damage or manufacturing defect, the customer must notify us within 24 hours of delivery.
Clear photos and an unboxing video (from the moment the package is opened) are mandatory for verification.
Claims without videos will not be accepted.
If approved, we may offer replacement in the next order or partial credit note, depending on the case.
Sample Orders Before Bulk Purchase
To avoid any confusion regarding product quality, thickness, or size, we strongly recommend ordering a sample before placing a bulk order.
Why These Policies?
Hygiene & Safety: Packaging products cannot be reused or resold once opened.
Fair Practice: Prevents misuse of returns after partial consumption.
Logistics & Costs: Shipping large packaging consignments involves high costs, making reverse logistics impractical.
Transparency: Our sample roll option allows customers to verify quality before committing to large quantities.
Contact Us
If you have any concerns regarding your order, please contact us at info@brtradex.com or call us at +91-9560253636 within business hours.