At BR Tradex, we take pride in delivering authentic, handcrafted products with utmost care. As our products are unique and often fragile, we follow a strict no refund or return policy for international orders. Please review the details below before making a purchase.
1. No Returns or Exchanges
✔ Due to the nature of our handcrafted products, we do not accept returns or exchanges once an order is shipped.
✔ Please review all product details, images, and descriptions carefully before purchasing.
2. Damage or Defective Items
✔ Before dispatch, we thoroughly inspect and record a packaging video/images to ensure the product is in perfect condition.
✔ Once shipped, we are not responsible for any transit-related damage, delays, or mishandling by the courier service.
✔ If your package arrives damaged, you must file a claim directly with the shipping provider.
✔ No refunds, replacements, or store credits will be issued for transit-related damages.
3. Order Cancellations
✔ Cancellations are not accepted once an order is placed, as each product is carefully sourced and packed for shipment.
4. Customs, Duties & Taxes
✔ The buyer is responsible for any import duties, taxes, or customs clearance fees applicable in their country.
✔ Delays due to customs are beyond our control, and no refunds or cancellations will be entertained in such cases.
5. Incorrect or Missing Items
✔ In case of a wrong product being shipped, contact us within 48 hours of delivery with clear images.
✔ After verification, we will offer a refund or replacement (subject to stock availability).
6. Lost or Undelivered Packages
✔ If your order is lost in transit, we recommend contacting the shipping provider for a resolution.
✔ BR Tradex is not liable for lost or stolen packages after dispatch.
7. Product Authenticity & Variations
✔ Our products are handcrafted, and slight variations in color, size, and design are natural and not considered defects.
✔ Each item is unique, and minor irregularities add to its artisanal charm.
For any concerns, feel free to contact us at info@brtradex.com.